Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information gathered automatically as you browse our site, and information generated when you place an order.

• Contact details — name, email address, phone number, and shipping/billing address, provided when you place an order, sign up for updates, or message us on WhatsApp.
• Order details — the bikes, frame sizes, colours, and custom paint themes you choose, along with payment confirmation (we do not store full card numbers; these are handled by our payment processor).
• Device and usage data — IP address, browser type, pages visited, and time spent on the site, collected automatically to help us understand how the site is used.
• Communications — messages you send us through our contact form, email, or WhatsApp, which we keep to respond to your enquiry and improve our service.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including custom paintwork and shipping;
• Respond to enquiries and provide customer support, including via WhatsApp;
• Send order confirmations, shipping updates, and — where you've opted in — news about new themes, products, or offers;
• Maintain the security of our website and prevent fraudulent transactions;
• Understand how visitors use our site so we can improve it over time.

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep the site functioning correctly (for example, remembering items you're viewing) and to understand overall site traffic and performance. You can set your browser to refuse cookies or alert you when cookies are being sent; some parts of the site may not function as intended if you disable them.

4. Sharing Your Information

We share your information only where necessary to run our business, including with:

• Payment processors, to securely process your payment;
• Shipping and logistics partners, to deliver your bike to you;
• Service providers who help us operate the website, send emails, or provide customer support, and who are bound to keep your data confidential;
• Authorities, where required by law or to protect our legal rights.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on where you live, you may have the right to access, correct, update, or request deletion of your personal information, and to opt out of receiving marketing communications from us at any time (for example, by using the unsubscribe link in any email, or messaging us directly). To exercise any of these rights, please contact us using the details below.

7. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Third-Party Links

Our site may contain links to third-party websites or services, such as our social media pages. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing them with any information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision, and we encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us: